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Information And Details About Your Order

IN STOCK ORDERS

  In Stock items ship within 1-3 business days from the date of purchase. Every detail is described and shown on these finished pieces, so these items are sold AS IS. Please remember that all handmade jewelry will have minor design flaws because they are not machine made jewelry. This is why handmade work is much more costly and valuable than machine made or cast jewelry.
 

 

WHOLESALE ORDERS

  Wholesale order discounts may be requested by email, provided all of the following requirements are met:

1) Requests must be on behalf of an organization, provided you have authority to make such purchases.
2) The email address you use to submit your request must contain the business name, such as "jcook@tradeshop.com"
3) You're prepared to pay before placing your request and subsequent order.

  *The discount given on wholesale orders is 20% for 5 or more items (when wholesale is requested).
 

 

CUSTOM ORDERS

Wedding/Commitment Orders

  Wedding ring orders must be placed at least 4 months before your planned wedding/commitment day. Orders placed under 4 months from your special day will require a Rush fee of $50 per item. This gives you Head Of the line Privileges ("HOP"). You'll be able to track your order's progress in the HOP Order section on the Order Status page. Regardless of the time you're placing your order, contact me before ordering so that I can pay special attention to getting your order to you in time to work any kinks out before your special day.

Custom Design requests

  Custom Design requests must be placed at least 4 months before your 'need by' date, allowing for time to create, ship, and any final adjustments. There is a flat design fee that must be paid before sketching begins. The flat design fee is $50 per design, and covers the several hours/days involved with sketching your design back-and-forth with you to your satisfaction. If you agree to these terms and you're ready to start, contact me at vince@serenitysilver.com to begin.

HOP Orders (Head Of line Privilege) / Rush Orders

  Anyone that has already placed an order can request (by email) their status speed be upgraded to the "HOP" (Rush) list for an additional $25 fee. (NOTE: Standard availability is projected and does not include unforeseen delays)
 

 

LAYAWAY ORDERS

Layaway requests

  Layaway requests on custom made items can be made upon email request.

 

TRADES & BARTERS

Trade requests

  ONLY Wampum trades on any item you'd like to purchase, will be accepted. Click here for TRADE details...


 

*ALL FEES MENTIONED ABOVE ARE NON-REFUNDABLE*
(Please consider this before ordering
)

 

 

 

RETURN POLICIES

Refunds

  THERE ARE ABSOLUTELY NO REFUNDS ON ANY ITEMS ONCE THE ORDER IS PLACED

Exchanges

  Exchanges may be granted on a case by case basis (determined by me). To request an exchange, email me at vince@serenitysilver.com from the same email address you placed your order from. If you do not, I will not follow up with you because a thorough search of the email address given will have turned up "no results" in my PayPal records.

Repairs

   See below for covered and uncovered repair information

 

 

GUARANTEE

  Repair work of any construction defects are free within 3 Years from receiving of your order, under the following conditions:

1. You MUST keep the receipt that comes with your order to claim your warrantee.
2. You've adhered to the care instructions listed on item pages throughout this site.
3. Your repair request must be formally made via email with up to 3 pictures of the damaged item you're requesting the
    repairs for.
4. YOUR REPAIR ORDER MUST INCLUDE A COPY OF YOUR RECEIPT, as well as your EMAIL address.
5. You understand that your jewelry repair (or replacement) will fall into the first-come-first-served customer order list,
    and may take time before I'm able to get to it.
6. You've already been approved BY ME via email to return your item, provided these requirements are met:

Defects covered:

    Inlaid Items
        - If the inlay comes out of your jewelry without damage to the item
             (There may be any number of reasons for this happening from the manufacturer's (Locktite) formula issues, to even
              a speck of dust under the inlay surface before  being inlaid) *NOTE That these often must be remade at my expense
    Cabochons
        - Cabs may come out of the bezel over time. This is normal, and a common repair.
             (This is typically caused by the soft fine silver that holds the cabochon in becoming slightly deformed.
              Bezel deformation due to wear is rarely noticeable to the naked eye.)

Defects NOT covered:
    Wear & Tear
        - There are care instructions listed on item pages. Non-compliance voids this guarantee. (fees apply)
        - If it is evident that the item you wish to repair has been poorly cared for, causing the reported damage/s...
          you are liable for all repair costs incurred. (fees apply)
        - Re-sizing is NOT covered under the guarantee. (fees apply)

* NOTE: Silver is a very soft metal. Sterling silver is 92.5% Silver with 7.5% Copper for added strength, but is still a very soft metal and scratched/gouges easily if not properly cared for. Keep this in mind when wearing your jewelry.

* The plastic bag that your jewelry comes is drastically reduces tarnishing and the wear-&-tear of being one of many items in your jewelry box. Please be sure to keep your jewelry in this bag for extended beauty and care.
 

Repair Fees

  There is a mandatory $50 deposit on non-covered repair work. The final balance will be charged or the difference refunded once the repairs are completed and the total costs have been tallied up.

* The repair rate is the same $20 hourly repair/labor rate and any necessary material replacement costs, to be billed once repairs are completed.

* Print this section out at time of purchase and keep it with your receipt. A copy of this is needed for you to claim the guarantee *

 

 

SHIPPING

Speed

  Shipping is typically 3-7 business days from the day the item is shipped to the day it's received, starting the day after completion. If you prefer faster service, you may request 1-3 day shipping by following the Rush Order guidelines below.

In stock Jewelry

  In stock items are charged an additional shipping rate based on the shippers rates.

Custom Fit

  Standard (First Class) shipping rates on custom fit orders are FREE inside the U.S. *International rates are minimized.

Rush Orders

  If you'd like to upgrade your shipping rates to RUSH (fastest you'd prefer), there is an additional shipping cost that will be charged for the upgrade after purchase based on the level of speed per the carrier (typically UPS).

Repair Orders

  First-Class shipping inside of the United States for repair work is covered by me, provided you are under warrantee, have the required documents, and have received email approval from me first. All repair returns OUTSIDE of the continental United States is covered by the customer, as well as those not covered under the warrantee.

 

CANADA

Importing Jewelry:

ALL CANADIAN ORDERS SHIP VIA UPS.
Shipping via UPS saves you $20USD/$25CAD on each shipment!

UPS does NOT ship to P.O. Boxes, so be sure to give a physical day-time address. If you don't have one, please contact me at vince@serenitysilver.com.

 Canada has recently enforced regulations for sending precious metal jewelry. These rates are vastly different from jewelry that does not contain precious metal (such as beadwork jewelry). I'm bound by International law to use Tariff code # 7113.11.5080 for sending Silver. You can use this number to research rates for your province. I'm now enrolled under NAFTA, so there should be no taxes or duty fees charged to you. There IS a brokerage (customs) fee however, that must be paid prior to pick-up (typically $10 CAD). Shipping speed for Canada is 2-7 business days via UPS.

     

2006 - 2016 Including but not limited to all images, jewelry designs and creations; including posted methods of construction by this artist, owner, and designer.